King's offers a wide range of telemessaging services, including
Live Operator Answering/Messaging Services,
Inbound Telemarketing Order Entry,
Order Fulfillment Services,
Pagers and Dispatch Services,
Fax Broadcasting,
800 & 888 Service,
and Voice Mail.
Why choose King's?
King's Telemessaging combines the latest in telemessaging technology with trained, ATSI-certified telereceptionists to provide a dependable, highly personalized service. We provide a fully customizable range of live operator and automated systems so you can create the service that's a perfect fit for your business, and your budget. Custom rate packages are available, and as your business grows, you can change your rate with just a phone call. At King's, we never require our clients to sign long-term contracts. All of our customers continue to use our services because they're happy, not because they're contractually obligated to us.
[ return to top ]
Why is ATSI certification so important?
Being a member of ATSI (Association of Teleservices International) ensures that our service is held to the very highest standards for promptness and professionalism, and our standardized operator training ensures your callers receive consistent service, 24 hours a day, 7 days a week.
[ return to top ]
How reliable is King's?
Our telereceptionists are on duty 24 hours a day, 7 days a week, 365 days a year. In case of electrical outages, we have a battery backup in place, supplemented by a natural gas generator. You can rest assured that day or night, rain or shine, your important calls will be answered.
[ return to top ]
Is King's capable of handling time-critical or emergency response calls?
From over 50 years of working hand in hand with the medical industry, everything we do is based around getting a time-critical message into the hands of the person that needs it with as little lag time as possible. Because of this, King's is suited to recieve and dispatch time-critical messages for a wide variety of industries, for everything from oilfield alarms to wakeup calls.
[ return to top ]
What are the benefits of voicemail?
You can utilize our voicemail system, either by itself or in addition to live operator service, as a cost-effective method of offering your callers a way to leave routine messages or to give your customers the information they need. Call pre-screening is also available using our voicemail system, so that your callers can choose to leave a message, or transfer to a live operator for emergencies or urgent calls.
[ return to top ]
What are the benefits of live operator service?
In this world of technology, what we've found is that many people just want to hear a REAL human voice. Our advanced system allows our operators to have information about your business at their fingertips, giving your callers the answers they need. Our live operators are able to obtain statistical information from your callers regarding things like where they're from or how they heard about your business. Using our live operator service enables you to conduct your business (and your life) knowing that the truly urgent calls will get through to you, while complete and accurate routine messages will be waiting for you at your convenience.
[ return to top ]
Do you offer order-entry services?
We use the very latest in order-entry technology, and are able to support inquiries from web sites, print ads, radio or TV commercials, and various special promotion projects. Our operators have the very best training to provide a pleasant shopping experience that will not only encourage repeat customers, but will also prompt them to tell one friend, who will tell another, and so on. We can set up an order form in-house for our operators to use, or, they can enter orders on your website; so your catalog, order form, and inventory are managed in just one place, YOUR website.
[ return to top ]
What options are available for retrieving my messages?
You choose what's best from our wide range of message delivery options. In addition to calling you and giving you the message, we can send full messages to your fax, e-mail, cell phone, pager, or PDA. We also offer a secure online message retrieval center, so you can pick up your messages any time, from any computer with an internet connection. You can even use us as a live call screening service and have us connect ("patch") your urgent callers directly to you, while having us take a message for routine callers. You may also be interested in our daily 'recap' services, where we can fax or e-mail a copy of all your calls to you for you to review or keep on file.
[ return to top ]
